Shipping and Returns

Digital Products

Once you placed an order you will directly receive an order confirmation via e-mail including a download link for your digital product. You will also receive an invoice with all details summed up once the order is completed.
Please note that:
You can download the product 5 times (If you can’t access your download, it could be that I updated the files so that the link changed. In this case please contact me via email: email hidden; JavaScript is required)

The link will expire after 48 hours so please download it straight away after your purchase.

System Requirements

Files come in zip files, so you must have the ability to unzip/extract the file your order will come in. If you need a guide for this there is a good one written by BBC WebWise.

Files come in PNG and JPG formats only. Please make sure you have appropriate design software and knowledge of how to use it. I do not sell editable EPS files at this time.

Licenses

Digital downloads are subject to license usage terms which can be selected on the products page when adding a product to the cart. Please see the shop licenses page for detailed information.

Refunds

Digital Goods are non-refundable due to the nature of Digital Goods: when a Buyer requests a refund for a Digital Good, the Buyer may retain a copy of the Digital Good.

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).

Please note that we offer no unpaid support or guidance on the usage of purchased Digital Goods. Please make sure you read the description and make sure you understand what you are buying first.

Coupon Codes

In the event of a sale, any active coupon codes must be entered at the time of purchase to be applicable. We cannot refund the difference on any misapplied or missed coupons if they were not entered properly when your order was placed.

Backup Policy

It is advisable to backup your files in case of computer failure. If you lose your files please provide your order number and I will resend them to you.